244 customer calls, answered for the owner.

One paving company, one phone line, about eight weeks.

Estimate request

No. 0412

Notes

Old driveway is cracked and sinking near the street. Wants a price to repave it. Home after 4 PM.

Taken by the receptionist

A paving owner is out on a job site all day.

Customers call to ask for a driveway estimate, to check when the crew is coming, or to move a job the rain pushed back.

Those calls come in while he's running a crew. He needed someone to pick up in the company's name and write it all down.

Answered in the company's name, with its own greeting.
Asked the job, the place and how soon.
Never guessed at a price. Most calls were estimate requests, and she left pricing to the owner.
Wrote down the job, the address and the best number to call back, for him to return the call.

About 6 in 7 came on weekdays between 7 AM and 5 PM.

16 came on weekday evenings, 5 PM to 9 PM. 20 came on weekends.

The line: Every call to the company's number went to the receptionist. So these numbers show when customers called.
The dates: About eight weeks. Weekdays means Monday to Friday, 7 AM to 5 PM. Labor Day counts with the weekends.
All calls: 410 calls reached the receptionist, with tests left out.
What counts: Calls from customers who said what they needed, or asked about a job already under way.
Left out: Tests, spam and robocalls, sales pitches, job seekers, wrong numbers, and hang-ups or calls with no stated reason.
The source: The receptionist's call records for that line.

This counts calls answered. It does not count jobs booked or money made.

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