Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Rubi Automation Systems LLC ("Rubi Automation") website at rubiautomationsystems.com and any related services we provide (collectively, the "Services"). By using our Services, you agree to these Terms. If you do not agree, please do not use the Services.

Eligibility

You must be at least 18 years old to use the Services. Our Services are for businesses. If you sign up on behalf of a business, you confirm that you are allowed to agree to these Terms for that business.

Use of the Services

You may use our Services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Services in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems, networks, or data
• Interfere with or disrupt the integrity or performance of the Services
• Use the Services to transmit harmful code, spam, or unsolicited communications
• Misrepresent your identity or affiliation with any person or organization
• Use the Services to call, text, or email people who have not agreed to hear from you where the law requires their consent
• Use the Services to harass anyone, or to request, write, or post fake reviews

Services and Engagements

Our Services include, but are not limited to: AI receptionist services, websites with hosting and Google review requests, and SEO and GEO (search) services. Specific deliverables and terms for each client are set out in a separate written agreement signed between you (the client) and Rubi Automation (our service terms or Partnership Agreement). In the event of any conflict between these Terms and that signed agreement, the signed agreement controls.

Pricing and Payment

For free strategy calls, no fees apply. Our plans and monthly prices are listed on our pricing page. Your signed agreement sets out the plan you chose, its price, its billing dates and any other charges you agree to. Payment is due as stated in that agreement. Monthly plans run month to month until you cancel. Your paid time starts the day your service goes live. We do not give refunds. If you cancel, your service continues through the last day you paid for, or through the last day of a prepaid term. When a prepaid term ends, your plan continues month to month at the listed monthly price unless you tell us to stop, and we remind you 30 days before. A prepaid term never renews into another prepaid term on its own.

You can cancel at any time by emailing us at contact@rubiautomationsystems.com. Card payments are processed by our payment processor, and we do not see or store your full card number. If a payment fails, we may pause your service until it is paid. If we change a price, we tell you by email before the new price applies to you, and a price change never affects a prepaid term you have already paid for.

AI Receptionist and Call Recording

Our AI receptionist is software, not a person. It answers calls in your company's name using the information you give us, and it can make mistakes, such as mishearing a name, phone number, or address. Check the details it sends you before you act on them, and confirm anything important with your customer when you call back.

Calls to the receptionist lines we run are recorded and transcribed. We use the recordings and transcripts to provide the service, to send you the details of each call, and to check and improve how your receptionist works. Our voice and AI providers process them for us (see Third-Party Services below).

The receptionist is not an emergency service. It does not dispatch anyone and it is not a replacement for 911.

Laws on call recording and AI differ from state to state, and some states require everyone on a call to agree to it being recorded. You are responsible for any notice your callers must receive. If you want your receptionist to tell callers that calls are recorded, or that they are speaking with a virtual receptionist, tell us and we will set it up.

Your Responsibilities as a Client

If you are a client, you agree to:

• Give us accurate information about your business, such as your services, service area, hours, and what we may tell callers about prices, and tell us when it changes
• Set up and keep your call forwarding as agreed. Forwarding is a setting on your own phone line: you control it and can switch it off at any time, and the receptionist only answers the calls that reach it
• Only give us phone numbers and email addresses you have the right to contact, and only ask us to text, email, or call people who have agreed to hear from you where the law requires it
• Give your customers any notices, and get any consents, that the law requires for the calls, texts, emails, review requests, and recordings we handle for you
• Ask every customer for a review the same way, with the same Google link. Do not filter requests by how happy a customer seems, do not offer rewards for reviews, and do not post or ask for fake reviews
• Follow the laws that apply to your business and your messages, including the Telephone Consumer Protection Act, the CAN-SPAM Act, the Federal Trade Commission's rules on reviews and endorsements, and state privacy and call recording laws
• Handle what happens after we pass you a lead, including callbacks, estimates, and the work itself

Your Data and Your Customers' Data

Your business information, your customers' details, and the records of the calls and messages we handle for you belong to you. We process them on your behalf and under your instructions, to provide and improve our services, as described in these Terms and in our Privacy Policy. We do not sell them.

If you leave, ask us and we will send you a copy of the information we hold for you and then delete it, except for what the law or our billing records require us to keep. Your domain is always yours. If you leave, we hand over your website files on request.

Intellectual Property

The Services, including all content, designs, code, configurations, processes, and trademarks, are owned by Rubi Automation or our licensors and are protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable license to use the Services as intended. Client data and customer relationships remain the property of the client. We may share short excerpts and combined results that don't identify you or your customers.

SMS Communications

Rubi Automation operates an SMS messaging program for people who opt in. If you provide your phone number and check a consent box on our contact form, or consent within a signed Partnership Agreement, you may receive text messages from us. The program covers two message types: non-marketing messages (responses to your inquiry, appointment scheduling, and account or service updates) and, where separately selected, marketing messages (occasional information about our services and offers). Each consent option is optional and is not a condition of purchasing any service.

Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP, and reply HELP for assistance. You must be at least 18 years of age to use the Services or to consent to receive SMS messages.

Mobile carriers are not liable for delayed or undelivered messages. Delivery of text messages is subject to the technical and operational limitations of your wireless carrier, which are outside our control.

Full details on how we collect, use, and protect SMS information are described in our Privacy Policy.

For help with text messages, email contact@rubiautomationsystems.com. If you opt out and later want to receive texts again, check a consent box on our contact form again or email us at that address.

Third-Party Services

Our Services rely on third-party providers, such as phone carriers and software, messaging, AI, scheduling, and payment providers. We are not responsible for the availability, accuracy, or content of third-party services, and your use of them may be subject to their own terms and policies. If a provider changes, limits, or stops a feature we use, we may change how we deliver that part of the Services. Google, not Rubi Automation, decides whether and how reviews appear on Google.

No Guarantees

We do not promise search rankings, a place in AI search answers, a number of calls, leads, reviews, or jobs, or any amount of revenue. The receptionist depends on phone carriers, our voice and AI providers, and your own call forwarding. If one of them fails or has an outage, calls can go unanswered or details can be lost. We work to fix problems quickly, but we do not promise that the Services will always be available or free of errors.

Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, either express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee specific revenue results, conversion rates, or business outcomes from the use of our Services. Outcomes depend on factors outside our control, including the accuracy of the information you give us, how quickly you follow up with your customers, and market conditions.

Limitation of Liability

To the maximum extent permitted by law, Rubi Automation will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost data, or business interruption, arising out of or in connection with your use of the Services. Our total liability to you for any claim arising under these Terms is limited to the amount you have paid us in the twelve (12) months preceding the claim.

Indemnification

You agree to indemnify and hold harmless Rubi Automation, its members, managers, and agents from any claims, damages, losses, liabilities, and expenses arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party.

Termination

You may stop using our website at any time, and we may suspend or end anyone's access to our website at any time. If you are a client, we may suspend or end your service immediately if a payment is not made when due, if you break these Terms or your signed agreement, if the service is used in an unlawful, abusive, or harmful way, or if the law or one of our providers requires it. Otherwise, unless your signed agreement says otherwise, we end a client's paid service only after at least 30 days' notice by email, and the service then ends on the last day of the first billing period that closes at least 30 days after our email. You may cancel as described in Pricing and Payment above and in your signed agreement. Sections of these Terms that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) will remain in effect.

Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control, such as outages at phone carriers, internet, cloud, AI, or messaging providers, power failures, severe weather, natural disasters, or government action.

Governing Law

These Terms are governed by the laws of the State of New Jersey, United States, without regard to its conflict-of-laws principles. Any dispute arising under these Terms will be resolved in the state or federal courts located in New Jersey, and you consent to the exclusive jurisdiction of those courts. If you have a concern about our Services, please contact us first so we can try to resolve it.

Changes to These Terms

We may update these Terms from time to time. When we do, we will revise the "Effective" date at the top of this page. If a change materially affects our clients, we will also tell them by email before it takes effect. Continued use of the Services after a change indicates your acceptance of the updated Terms.

General

These Terms, our Privacy Policy, and any signed agreement between you and Rubi Automation are the entire agreement between us about the Services. If any part of these Terms cannot be enforced, the rest stays in effect. If we do not enforce a part of these Terms right away, we can still enforce it later. You may not transfer your rights under these Terms without our written consent; we may transfer ours as part of a sale or reorganization of our business. We may send notices to the email address you give us, and you may send notices to contact@rubiautomationsystems.com.

Contact Us

For questions about these Terms, contact:

Rubi Automation Systems LLC
Email: contact@rubiautomationsystems.com
Web: rubiautomationsystems.com